Shipping & Returns

Couple's Playground Return Policy

Shipping within the United States

Couple's Playground strives to ship all orders received within 24 to 48 hours. We work with all of the major carriers including UPS, FedEx & USPS.  The customer is responsible for all freight charges, insurance and any other fees. 

 International Shipping

 As an authorized adult retailer, Couple's Playground offers several options for international orders. We can ship USPS International, UPSInternational, FedEx International or we can use your freight forwarder agent. Please be aware that Couple's Playground is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. 

Changes or Cancellations of Existing Orders

Couple's Playground works very hard to get your order out as soon as possible.  Our goal is to ship out all orders withing 24 to 48 hours. If you need to make a change or cancel an existing order, please contact us immediately at so we can make the necessary changes.

Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.

 

Defective Policy

We strive to provide the best customer service in the adult toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 90 days from receipt. Contact us regarding a return. 

Please be aware that Couple's Playground is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your r turn order in the case it is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

Refused/Returned Orders

The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. 

 

Couple's Playground is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured.   We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.

Damaged Products

All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Couple's Playground within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage. Couple's Playground asks that you take pictures of the damages to help document your claim.  We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact your us with your damage claim reference number assigned by your carrier and we will be there to support you.